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Ford Announces New Warranty Conditions

LAS VEGAS, Nov. 4, 2013 /PRNewswire

Ford Motor Company (NYSE: F) announced today the launch of a new warranty on Ford Genuine and Motorcraft service parts for unlimited mileage for 24 months from time of purchase or installation. The Ford backing, clarity of terms, labor coverage and access to Ford’s nationwide network for coverage provides greater value and peace of mind for all customers whether they are general consumers, fleet operators or independent repair facilities.

• New warranty provides unlimited mileage coverage for 24 months from time of purchase or installation
• Parts and labor continue to be covered with any repair completed at any Ford or Lincoln dealership
• New from Ford is up to $150 in labor coverage for fleets and installers completing repairs with Ford and Motorcraft parts in their repair facilities
• Ford provides vehicle owners with towing reimbursement for repairs completed at any Ford or Lincoln dealership

“Ford is dedicated to constant improvement in all we do. Ford Genuine and Motorcraft replacement parts are approved by Ford engineering,” said Frederiek Toney, vice president, Ford Motor Company and president, Ford Customer Service.  “In the unlikely event a part fails, our new warranty demonstrates our commitment to quality, our customers and our intent to provide greater peace of mind and an improved ownership experience.”

Ford also will now reimburse fleets and independent repair facilities up to $150 in labor coverage. Ford continues a No Commercial Exceptions policy as a commitment to fleet customers. In addition, Ford’s part warranty provides customers towing reimbursement for repairs completed at any Ford or Lincoln Dealership.

How it works

If a service part purchased under the new warranty happens to fail and the repair is completed at a Ford or Lincoln dealership, the entire repair cost, labor and towing will be covered.  If the repair was completed at an independent installer or fleet facility, Ford would reimburse up to $150 in labor (the towing would not be covered).

In the case of an individual do-it-yourself customer who chooses to install a part themselves, the warranty covers the cost of a replacement part for 24 months and unlimited miles. The DIY’er labor time is not reimbursable.  Labor expense is only reimbursable on repairs completed in a fleet or installer facility.

Ford’s previous service parts warranty was 12 months or 12,000 miles, whichever occurred first, and labor was covered if the part was installed by a Ford or Lincoln dealership. Labor was not covered on parts sold over-the-counter to a fleet or installer.

About Ford Motor Company
Ford Motor Company, a global automotive industry leader based in Dearborn, Mich., manufactures or distributes automobiles across six continents. With about 180,000 employees and 65 plants worldwide, the company’s automotive brands include Ford and Lincoln. The company provides financial services through Ford Motor Credit Company. For more information regarding Ford and its products worldwide, please visit http://corporate.ford.com.

Source: Ford Corporation

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