By Christine Grammier. Published on March 31, 2020.

The TV industry, let alone the world, is currently in uncharted waters dealing with the coronavirus COVID-19. At times it can feel overwhelming with all of the uncertainty everyone is experiencing, but we’re all in this together, and there are ways for advertisers to navigate these rough seas until we reach calmer waters.

If you’re sitting in your home office as investment or strategy lead at an agency, there’s little doubt you’re trying to make sense of all the information coming at you on an hourly basis such as:

• The market’s volatility and the recession are affecting many of your customers and their spending habits.
• Retailers with large in-store businesses are shifting to become e-commerce companies overnight.
• Sports have been canceled or are on “indefinite hold.”
• Traditional upfront presentations will not be taking place and content production is halted, so all the timelines are likely delayed.

The massive change implied in these near-term events will impact us forever. With consumers spending more and more hours in front of the TV screen, and an economy that is energized by advertising, TV advertising will evolve and has a critical role to play in the coming months.

First, even though this year’s upfront presentations aren’t taking place in person, networks are getting creative in how they promote and roll out their upcoming programming—and upfront negotiations and buying will still happen (eventually).

Advertisers will also need to take a good look at their existing creative to ensure that it takes into account current sensitivities. They will also have to adjust their short- and long-term strategies to keep their messaging both relevant and respectful.

Don’t hesitate, act now

As TV leaders, you are already moving quickly to adjust to this new normal. Media consumption is predicted to see an increase of 60 percent in the next several weeks, and maybe even months, despite there being no sports. While media buyers adjust ADUs (audience deficiency units) and move dollars to the best possible placements and platforms, when this period of uncertainty finally ends, all media budgets will need to be more accountable for business growth.

Advertisers will need to make up for those canceled impressions and missing reach from sports in areas where the inventory is available—different networks and dayparts and addressable and OTT strategies. Agile collaboration from the sell side utilizing all their assets is required to help brands, and the industry, through this time.

Now is the time to implement a cross-screen household-based measurement solution that provides a timely view across how your video impressions are delivering reach and driving business outcomes. Your best course of action is to gather all the consumer data, especially how TV and OTT were consumed in the last few weeks, to keep up with this shifting landscape.

Think about your long-term strategy

The longer-term impact from enduring consumer behavior patterns caused by the shutdown is what you might have a little more time to plan for. With many advertisers pulling back, it likely means an increase in supply, and a softer marketplace for them to do some negotiating. The uncertainty will require advertisers to innovate. That means you should:

• Be ready to reboot your marketing activities quickly and continue to pivot as needed.
• Remember that precision is more critical when budgets are smaller.
• Establish more flexible relationships between the sell side and buy side to focus on business outcomes.
• Innovate and step outside of the traditional tools that do not serve you well in this accelerated cross-screen world.

Every dollar is more precious than ever. With the future of programming, viewership and time spent on many different platforms unknown, taking advantage of more dynamic measurement tools, addressability across screens and efficiently balancing audience targeting and brand messaging will allow you to navigate these uneasy waters and set yourselves apart.

About

LiveRamp provides the identity platform leveraged by brands and their partners to deliver innovative products and exceptional experiences. Powered by its core capabilities in data accessibility, identity, connectivity, and data stewardship, LiveRamp makes it easy to connect the world’s data, people and applications. For more information, visit www.LiveRamp.com.:

Christine Grammier

Christine Grammier is the Head of Buy Side TV at LiveRamp, where she partners with brands and agencies to weave the power of identity into all of their premium video strategies. Christine leads a team who coaches brands and agencies on how to accelerate their targeting and measurement strategies in TV. After 15 years of building the first person-based online and offline attribution platform in her previous role at Marketing Evolution, Christine knows how to combine process, data and technology to achieve results.

Christine is a marketing analytics pioneer through her role making the first online and offline data connections in 2003 when the Internet Advertising Bureau was striving to find evidence internet advertising could drive in-store sales. She was tapped again in 2011 when the Mobile Marketing Association struggled to connect mobile devices to offline sales conversions. She is more than up for the challenge of great cross-screen measurement. Her work has been celebrated with an iCOM Data Creativity Award and an ARF David Ogilvy Award for Big Data Excellence. 

Christine holds a BS in business from California Polytechnic State University, San Luis Obispo, and continues to serve on its Business Analytics Advisory Board.