The shoehorning of AI into everything has programmers at Amazon feeling less like the tedious parts of their jobs are being smoothly automated, and more like their work is beginning to resemble the drudgery of toiling away in one of the e-commerce giant’s vast warehouses.

That’s the bleak picture painted in new reporting from the New York Times, in which Amazon leadership — as is the case at so many other companies — is convinced that AI will marvelously jack up productivity. Tasked with conjuring the tech’s mystic properties, of course, are our beleaguered keyboard-clackers.

Today, there’s no shortage of coding AI assistants to choose from. Google and Meta are making heavy use of them, as is Microsoft. Satya Nadella, CEO of the Redmond giant, estimates that as much as 30 percent of the company’s code is now written with AI. 

If Amazon’s to keep up with the competition, it needs to follow suit. CEO Andy Jassy echoed this in a recent letter to shareholders, cited by the NYT, emphasizing the need to give customers what they want as “quickly as possible,” before upholding programming as a field in which AI would “change the norms.”

And that it has — though this is less due to the merits of AI and more the result of the over-eager opportunism of the company’s management. Three Amazon engineers told the NYT that their bosses have increasingly pushed them to use AI in their work over the past year. And with that came increased output goals and even tighter deadlines. One engineer said that his team was reduced to roughly half the size it was last year — but it was still expected to produce the same amount of code by using AI.

In short, new automating technology is being used to justify placing increased demands at their jobs.

“Things look like a speed-up for knowledge workers,” Lawrence Katz, a labor economist at Harvard University, told the NYT, citing ongoing research. “There is a sense that the employer can pile on more stuff.”

Adopting AI was ostensibly optional for the Amazon programmers, but the choice was all but made for them. One engineer told the newspaper that they’re now expected to finish building new website features in just a few days, whereas before they had several weeks. This ludicrous ramp up is only made possible by using AI to automate some of the coding, and comes at the expense of quality: there’s less time for consulting with colleagues to get feedback and bounce ideas around.

Above all, AI is sapping all the joy out of their profession. AI-amalgamated code requires extensive double checking — a prominent critique that can’t be ignored here and is one of the main reasons skeptics question whether these programming assistants actually produce gains in efficiency. And when you’re reduced to proofreading a machine, there’s little room for creativity, and an even more diminished sense of control.

“It’s more fun to write code than to read code,” Simon Willison, a programmer and blogger who’s both an enthusiast of AI and a frequent critic of the tech, told the NYT, playing devil’s advocate. “If you’re told you have to do a code review, it’s never a fun part of the job. When you’re working with these tools, it’s most of the job.”

Amazon, for its part, maintains that it conducts regular reviews to ensure that its teams are adequately staffed. “We’ll continue to adapt how we incorporate Gen AI into our processes,” an Amazon spokesman told the NYT.

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