If you ever paid with your palm at Whole Foods, Amazon has some bad news for you
February 4, 2026
Amazon’s physical stores and its sci-fi ID system have ended up on the chopping block.
The online retail juggernaut is bidding farewell to its Amazon One service that utilizes a palm recognition system.
It’s set to go away later this year, according to the company’s announcement on Tuesday night.
That means Whole Foods, which is owned by Amazon, will do away with the palm recognition system at all locations, according to a support page at amazonone.aws.com.
The support page for the service and emails sent to customers also state that the Amazon One service is set to be discontinued at retail businesses on June 3, GeekWire reported.
“In response to limited customer adoption, we’re discontinuing Amazon One, our authentication service for facility access and payment,” an Amazon spokesperson said. “All customer data associated with Amazon One will be securely deleted after the service ends.”
Additionally, Amazon One users were sent messages Tuesday, notifying them of the discontinuation, according to Grocery Dive.
The decision follows Amazon’s shift from its physical retail stores, as the company also announced Tuesday that it’s closing all of its Amazon Go and Amazon Fresh locations, which total 72 stores across the country.
The retail giant will now concentrate more on its Whole Foods Market and grocery delivery through Amazon.com.
Amazon One launched back in 2020 to speed up in-store entry and payments, identifying customers who opted in and eliminating the need to pay with a credit card.
They were first introduced at a few Seattle Amazon Go locations before the service became available in hundreds of Whole Foods stores. The palm readers have also been used in sports stadiums, as well as arenas.
To use the Amazon One service, customers had to sign up and input their information in advance.
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