Today, we’re announcing a fundamental shift in how AWS Support helps customers move from reactive problem-solving to proactive issue prevention. This evolution introduces new Support plans that combine AI-powered capabilities with Amazon Web Services (AWS) expertise. The new and enhanced plans help you identify and address potential issues before they impact your business operations, helping you to operate and optimize your cloud workloads more effectively.

The portfolio includes three plans designed to match different operational needs. Each plan offers distinct capabilities, with higher tiers including all the capabilities of lower tiers plus additional features and enhanced service levels. Let’s have a look at them.

New and enhanced AWS Support paid plans

Business Support+ transforms the developer, startup, and small business experience by providing intelligent assistance powered by AI. You can choose to engage directly with AWS experts or start with AI-powered contextual recommendations that seamlessly transition to AWS experts when needed. AWS experts respond within 30 minutes for critical cases (twice as fast as before), maintaining previous context and saving you from having to repeat yourself.

With a low-cost monthly subscription, this plan delivers advanced operational capabilities through a combination of AI-powered tools and AWS expertise. The plan provides personalized recommendations to help optimize your workloads based on your specific environment, while maintaining seamless access to AWS experts for technical support when needed.

Enterprise Support builds on our established support model, this tier accelerates innovation and cloud operations success through intelligent operations and AI-powered trusted human guidance. Your designated technical account manager (TAM) combines deep AWS knowledge with data-driven insights from your environment to help identify optimization opportunities and potential risks before they impact your operations. The plan also offers access to AWS Security Incident Response at no additional fee, a comprehensive service that centralizes tracking, storage, and management of security events while providing automated monitoring and investigation capabilities to strengthen your security posture.

Through AI-powered assistance and continuous monitoring of your AWS environment, this tier helps you achieve new levels of scale in your operations. With up to 15-minute response times for production-critical issues and support engineers who receive personalized context delivered by AI agents, this tier enables faster and more personalized resolution while maintaining operational excellence. Additionally, you also get access to interactive programs and hands-on workshops to foster continuous technical growth.

Unified Operations Support delivers our highest level of context-aware Support through an expanded team of AWS experts. Your core team comprised of a Technical Account Manager, a Domain Engineer, and a designated Senior Billing and Account Specialist is complemented by on-demand experts in migration, incident management, and security. These designated experts understand your unique environment and operational history, providing guidance through your preferred collaboration channels while combining their architectural knowledge with AI-powered insights.

Through comprehensive around-the-clock monitoring and AI-powered automation, this tier strengthens your mission-critical operations with proactive risk identification and contextual guidance. When critical incidents occur, you receive 5-minute response times with technical recommendations provided by Support engineers who understand your workloads. The team conducts systematic application reviews, helps validate operational readiness, and supports business-critical events, which means you can focus on innovation while maintaining the highest levels of operational excellence.

Transforming your cloud operations

AWS Support is evolving to help you build, operate, and optimize your cloud infrastructure more effectively. We maintain context of your account’s support history, configuration, and previous cases, so our AI-powered capabilities and AWS experts can deliver more relevant and effective solutions tailored to your specific environment.

Support plan capabilities will continuously evolve to add comprehensive visibility into your infrastructure, delivering actionable insights across performance, security, and cost dimensions with clear evaluation of business impact and cost benefits. This combination of AI-powered tools and AWS expertise represents a fundamental shift from reactive to proactive operations, helping you prevent issues before they impact your business.

Subscribers of AWS Developer Support, AWS Business Support (classic), and AWS Enterprise On-Ramp Support plans can continue to receive their current level of support through January 1, 2027. You can transition to one of the new and enhanced plans at any time before then by visiting the AWS Management Console or by reaching out to your AWS account team. Customers subscribed to AWS Enterprise Support can begin using the new features of this plan at any time.

Things to know

Business Support+, Enterprise Support, and Unified Operations are available in all commercial AWS Regions. Existing customers can continue their current plans or explore the new offerings for enhanced performance and efficiency.

Business Support+ starts at $29 per month, a 71% savings over the previous Business Support monthly minimum. Enterprise Support starts at $5,000 per month, a 67% savings over the previous Enterprise Support minimum price. Unified Operations, designed for organizations with mission-critical workloads and including a designated team of AWS experts, starts at $50,000 a month. All new Support plans use pricing tiers, which rewards higher usage with lower marginal prices for Support.

For critical cases, AWS Support provides different target response times across the plans. Business Support+ offers a 30-minute response time, Enterprise Support responds within 15 minutes, and Unified Operations Support delivers the fastest response time at 5 minutes.

To learn more about AWS Support plans and features, visit the AWS Support page or sign in to the AWS Management Console.

For hands-on guidance with AWS Support features, schedule a consultation with your account team.