PHOENIX – One local business is trying to figure out why their Instagram account was disabled by Meta—a page the company relies on for business, especially during the holidays.

Local perspective:

Bodify, a med spa in the Valley, relies on social media for a bunch of different things: advertising, sales, and client progress photos. 

But now they don’t have that option because when they opened their account, they were met with a message stating their account doesn’t follow Meta’s Community Standards. The message even said they cannot request another review of this decision.

What they’re saying:

The co-founder and the business’s social media manager both said they don’t believe they violated any terms, and they’ve had no luck trying to get their account back. 

It’s an account they use to bring in new clients and promote deals, especially during the holidays.

“11 years of hard work, 24,000 followers that we built and on top of that a great reputation, and then also just Black Friday which is our really, really busy time,” said Bodify co-founder Jessica Stellwagen. “So it was just a kick to the gut, and it just felt so helpless because literally the messaging was: it’s permanent and there’s nothing you can do about. And we had no idea what we had done, if we could rectify it, or why this happened.”

Big picture view:

This isn’t the only business working through an unexpected Meta deactivation. A Tucson snack shop is battling Meta over this as well.

What’s next:

FOX 10 reached out to Meta for a statement on this happening to local businesses, but we haven’t heard back yet.