J.D. Power Data Shows EV Owners Are Significantly Less Happy With Service Than ICE Vehicle Owners

June 5, 2026

The narrative that electric vehicles are simpler and more hassle-free than gasoline cars — fewer moving parts, no oil changes, no transmission service — is taking a hit from J.D. Power’s 2023 U.S. Customer Service Index. The study found that EV owners report notably lower service satisfaction compared to owners of internal combustion vehicles, which runs counter to one of the cleaner talking points in the EV advocacy toolkit. The reasons aren’t hard to find when you look at where EV service fric  

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