Businesses face a growing challenge: customers need answers fast, but support teams are overwhelmed. Support documentation like product manuals and knowledge base articles typically require users to search through hundreds of pages, and support agents often run 20–30 customer queries per day to locate specific information. This post demonstrates how to solve this challenge by...

One of the versions of "It's a Wonderful Life" on Amazon Prime Video. (Prime Video screen shot) Holiday cheers turned to jeers directed at Amazon last 

Aeromexico Cargo and Amazon have reinforced their strategic alliance to support the rapid expansion of e-commerce in Mexico. The partnership, established in 2021, focuses on enhancing national air connectivity to meet increasing consumer demand for fast and reliable delivery services across the country. Mexico ranks among the top 15 global markets for e-commerce contribution, according...